Aide

What is Aide?

Aide is an intelligent customer service platform designed to simplify the use of AI in customer support. It provides a range of features and tools to help teams streamline their customer support processes, including insight reports, workflows, agent panels, and chatbots.

Key Features of Aide

Insight Reports

Aide's insight reports provide actionable conversation insights and performance reports, allowing teams to gain a holistic view of all customer conversations and identify key pain points.

Workflows

Aide's workflows enable teams to automate repetitive processes and ensure consistency, freeing up agents to focus on complex issues.

Agent Panel

Aide's agent panel provides agents with draft responses and suggests macros to reduce handle times, allowing them to focus on providing excellent customer support.

Chatbots

Aide's chatbots can be built to answer questions and take actions, deflecting volume and providing instant support to customers.

How to Use Aide

Aide is easy to use and can be integrated with existing help desks, including Zendesk and Front. The platform provides guided implementation and a range of resources to help teams get started.

Benefits of Using Aide

Boost Team Efficiency

Aide's AI assistance and automation capabilities help to accelerate agents and reduce repetition, allowing teams to focus on providing excellent customer support.

Ensure Consistency

Aide's defined SOPs and centralized knowledge base ensure that every agent handles issues uniformly and compliantly.

Deflect Volume with Bots

Aide's chatbots can be trained to independently answer repetitive customer inquiries, deflecting volume and providing instant support to customers.

Pricing and Plans

Aide offers a range of plans to suit different teams and businesses, with all features available on all plans. The platform also provides a free trial and guided implementation to help teams get started.

Frequently Asked Questions

What is Aide's approach to customer support?

Aide is committed to providing outstanding customer support and has a range of resources and features to help teams achieve this.

How does Aide's automation work?

Aide's automation capabilities use AI to analyze customer conversations and identify automatable issues, allowing teams to build workflows to automatically handle them.

Can I integrate Aide with my existing help desk?

Yes, Aide can be easily integrated with existing help desks, including Zendesk and Front, using one-click integrations.