ChatIQ AI. It's ChatGPT & AI knowledge base system for your business, Automated Customer Support Ticketing

What is ChatIQ AI?

ChatIQ AI is a comprehensive platform designed to enhance customer support through an AI-driven chatbot and automated ticketing system. It seamlessly integrates with business data to provide instant responses to customer inquiries, prioritize support tickets, and streamline communication, enabling companies to deliver superior customer service 24/7.

Main Features of ChatIQ AI

1. 24/7 Automated Customer Support: ChatIQ AI operates around the clock, ensuring customer inquiries are addressed anytime, boosting productivity.

2. Intelligent Ticketing System: The AI cross-references support tickets against company data to prioritize them as Low, Medium, or High importance.

3. Customizable Branding: Businesses can tailor the appearance of their chatbot to align with their brand, including logos and color schemes.

4. Real-time Learning: The AI learns from all interactions, improving its responses over time and enhancing the accuracy of ticket resolution.

5. Comprehensive Analytics: Users can track and analyze customer service performance metrics, such as ticket resolution times.

How to Use ChatIQ AI?

To integrate ChatIQ AI into your business:

1. Training the AI: Depending on your plan, you can scrape your website, upload PDF documents, or provide plaintext files to train the AI. This process can take between 2-15 minutes.

2. Embedding on Your Website: Copy the embed code from the "Launch" tab in the chatbot playground to easily integrate the solution into your existing website.

3. Manage Support Tickets: Use the dashboard to view, prioritize, and manage support tickets efficiently, allowing the AI to handle routine queries and escalate complex issues to human agents.

Pricing

• Starter: $7/week or $7/month for automated customer service, unlimited support tickets, 15,000 messages, and 1,000,000 uploaded words.

• Professional: $95/week or $95/month with added text generation and summarization features.

• Enterprise: $195/week or $195/month designed for larger businesses requiring extensive customization and support.

Helpful Tips

• Maximize the AI’s Learning: Continually update the data the AI uses for training to improve its accuracy and response time.

• Monitor Performance: Regularly check your analytics within ChatIQ to identify areas for improvement and adapt accordingly.

• Engage with Support: Utilize the demo call feature for enterprise solutions to discuss your specific needs with experts.

Frequently Asked Questions

01. What is ChatIQ used for?

ChatIQ is utilized to build a support ticketing tool with an AI chatbot, which is trained on company data to answer customer questions in real-time.

02. How does the support ticketing system work?

Customers can interact with the AI to get immediate responses or submit support tickets when the bot cannot answer their inquiry, which are then categorized according to company data.

03. How do I train the AI?

You can train the AI by scraping your website or uploading relevant documents, allowing it to access this data for responding to support queries.

04. Can I add ChatIQ to my website?

Yes, the chatbot widget can be easily embedded into your website, and you can customize it via the dashboard.

05. Is there help with specific features?

ChatIQ offers an enterprise service for businesses looking for tailored features, which can be discussed in a demo call with a founder.