Home

What is KnowledgeBot?

KnowledgeBot is an advanced AI-powered tool designed to streamline the management of repetitive inquiries in businesses. By automating responses, it saves valuable time for support and sales teams, allowing them to focus on more complex tasks. With capabilities like quoting directly from your knowledge base and learning from past conversations, KnowledgeBot transforms the way information is accessed and shared within organizations.

What are the main features of KnowledgeBot?

1. Direct Quoting: Automatically generates responses quoting information from your case studies, whitepapers, and training documents, ensuring accuracy and reliability.

2. Efficient Learning: Absorbs knowledge from previous inquiries to prevent repetitive questions from being asked again.

3. Voice Input and Auto-Formalize: Allows users to interact with the bot using voice commands, making it easy to obtain answers quickly and informally.

4. Quick Help Request Resolution: Rapidly resolves many support queries by learning from existing help documents across different providers.

5. Dashboard Insights: Provides analytics on what questions are frequently asked, offering vital insights into customer and rep interactions.

6. Integration Capabilities: Can be deployed as a website widget or portal for easy access by both customers and support staff.

How to use KnowledgeBot?

Using KnowledgeBot is straightforward. Simply deploy it across your channels—such as your website or internal portals—and let it learn from your existing documentation. Users can ask questions using natural language or voice queries. The bot will instantly retrieve the relevant information, quote it, and adjust its responses based on the context of inquiries over time. It's designed to grow smarter with each interaction, leading to a more seamless user experience.

What is the cost of KnowledgeBot?

KnowledgeBot offers a no-obligation free trial, allowing businesses to experience its features without a credit card. After the trial period, affordable subscription plans will be available, tailored to suit different needs based on the volume of usage and the scale of operations.

Helpful Tips for Maximizing KnowledgeBot's Effectiveness

• Training the Bot: Regularly upload documents like case studies, training materials, and frequently asked questions to enhance the bot’s knowledge base.

• Monitoring Analytics: Use the built-in analytics dashboard to identify common queries and adapt training materials accordingly.

• Encouraging Usage: Encourage your team to engage with KnowledgeBot regularly to sift through queries and build its understanding of your business language and content.

• Feedback Loop: Establish a feedback loop where users can report inaccuracies or suggest improvements to help the bot learn and improve continuously.

Frequently Asked Questions

Can KnowledgeBot integrate with other platforms?

Yes, KnowledgeBot can be integrated as a widget on your website or used as a standalone portal for internal support, making it versatile and adaptable for any business environment.

How does KnowledgeBot ensure the accuracy of its responses?

KnowledgeBot learns directly from your documented resources, quoting them directly to provide reliable information. Additionally, it utilizes auto-escalation to human experts whenever it is unsure of a response.

Is there a limit to the number of queries I can make?

During the free trial period, there are no restrictions on the number of queries. Once you decide to subscribe, the plan chosen will define any limits, depending on your business needs.

Can KnowledgeBot handle informal communication styles?

Absolutely! KnowledgeBot is designed to absorb informal communications, making it capable of interpreting and responding to casual queries effectively. Input can include chat logs, call transcripts, or casual notes.

How does KnowledgeBot maintain user privacy?

User privacy is a top priority. All data shared with KnowledgeBot is treated with strict confidentiality, and users can delete their data or account at any time, ensuring complete control over their information.