AI Call Simulation for Agent Training & Hiring

What is Solidroad?

Solidroad is a revolutionary conversation simulator designed to support customer-facing teams by allowing them to practice realistic customer conversations in a risk-free environment. This innovative platform uses AI technology to create immersive training scenarios that enhance the skills of customer service representatives, making them more effective in real interactions.

Features of Solidroad

1. Custom Role Play Scenarios: Create tailored role play scenarios using templates or custom-built materials that fit your specific business needs.

2. Multi-Channel Practice: Train your reps across various communication channels including voice, email, and chat to ensure comprehensive preparation.

3. Instant Performance Feedback: Receive real-time, personalized feedback on performance, helping reps learn and adapt quickly.

4. Scalable Training: Deliver personalized training experiences at scale for various industries including BPO, enterprise, and SMBs.

5. No IT Integration Required: Solidroad is an easy-to-use SaaS application that requires no complex integrations, making setup seamless.

How to Use Solidroad

Using Solidroad is straightforward:

1. Create a Scenario: Choose or build a custom training scenario relevant to your business.

2. Engage in Practice Sessions: Utilize the AI personas to role-play as prospects or customers in different situations.

3. Receive Feedback: After completing a scenario, get instant feedback to improve your skills based on custom scorecards.

Pricing

Solidroad offers a free trial allowing organizations to explore the platform before committing to a payment plan. The pricing structure post-trial is flexible and designed to suit a variety of business sizes and needs. Subscriptions can be tailored based on the number of users or specific features required.

Helpful Tips

• Utilize the Free Trial: Take full advantage of the free trial to assess the platform’s compatibility with your training goals.

• Customize Your Scenarios: Invest time in tailoring scenarios to address the specific challenges faced by your team for more effective training.

• Engage Your Team: Encourage team members to regularly participate in simulations for continuous development.

Frequently Asked Questions

What is Solidroad?

Solidroad is a conversational training platform that enables customer-facing teams to practice conversations with an AI, receiving instant feedback to enhance their performance.

How does it work?

Admins create company-specific scenarios for their teams to practice asynchronously whenever they prefer.

What does the implementation look like?

Implementation is hassle-free, requiring no IT integrations. Users need only a Chrome or Edge browser and a headset.

Can you help me build out simulations?

Yes, Solidroad provides support in creating and refining your training simulations during the trial period or once you become a customer.

What happens after my free trial?

There is no payment required during the free trial. At the end of the trial, you can choose whether to subscribe based on your experience.

How do I add my team?

You can manage your organization settings in the top navigation bar and invite members via email.

Empower your reps with the confidence to excel in customer interactions using Solidroad's cutting-edge training solutions. Book a demo today to experience the difference!