Aurelian Systems

What is Aurelian Systems?

Aurelian Systems is an advanced AI-powered platform designed specifically for public safety agencies to automate non-emergency calls. This system aims to enhance the efficiency of 9-1-1 operators by streamlining their workflow, allowing them to focus primarily on emergency situations.

What are the main features of Aurelian Systems?

1. AI-Powered Automation: Aurelian can automatically route, triage, and resolve administrative calls without human intervention.

2. Real Dispatcher Simulation: Unlike typical call-center robots, Aurelian interacts and operates like an actual dispatcher, ensuring smooth communication.

3. Direct Integration: Aurelian inputs information directly into Computer-Aided Dispatch (CAD) and Records Management Systems (RMS), optimizing the workflow for emergency responders.

How to use Aurelian Systems?

To integrate Aurelian Systems into your public safety agency, you need to book a consultation. During this session, you'll learn about how the system can be tailored to your needs and how to implement the technology effectively to redirect non-emergency calls.

Price of Aurelian Systems

The pricing for Aurelian Systems is not explicitly detailed; however, potential clients are encouraged to book a consultation or reach out via email to get personalized pricing based on their specific requirements and workflows.

Helpful Tips for Using Aurelian Systems

• Understand the Workflow: Familiarize yourself with how Aurelian integrates with your existing CAD and RMS systems for a seamless experience.

• Train Your Team: Ensure that all members of your public safety team are trained on how to work alongside the AI system.

• Monitor Performance: Regularly evaluate the system's performance to understand its impact on call handling efficiency and adjust as necessary.

Frequently Asked Questions

Is Aurelian suitable for all public safety agencies?

Yes, Aurelian Systems can be adapted to meet the needs of various public safety agencies, enhancing their call handling processes.

Does Aurelian replace human operators?

No, Aurelian is designed to assist human operators by automating repetitive tasks, allowing them to concentrate on emergencies.

Can Aurelian handle emergency calls?

Aurelian is focused on non-emergency calls. For emergency management, human operators remain essential.

How does Aurelian ensure data privacy?

Aurelian Systems places a high priority on data privacy, ensuring that all communications and data are securely managed within compliance regulations.

What is the first step to implement Aurelian in my agency?

To begin, simply book a consultation or send an email to inquire about the implementation process tailored to your agency's needs.