My AskAI

What is My AskAI?

My AskAI is an advanced AI customer support agent designed to integrate seamlessly with Freshchat, enabling businesses to automate customer service responses. With the ability to deflect up to 75% of support tickets, My AskAI uses your existing website and help documentation to provide customers with instant answers, elevating the overall support experience without disrupting your current operations.

Features of My AskAI

1. AI Ticket Deflection: Automatically resolve up to 75% of customer queries through intelligent AI responses.

2. Seamless Integration: Integrates with Freshchat, Zendesk, Intercom, and more without any changes needed to your existing setup.

3. Content Training: Train your AI agent using unlimited content from your website, Google Drive, and other sources, ensuring comprehensive knowledge.

4. 24/7 Availability: The AI agent works around the clock, providing support to your global customer base at any time.

5. Human Handover: Smoothly transition conversations to human agents whenever necessary, with no repetition thanks to AI-generated summaries.

6. Insights Dashboard: Gain actionable insights from customer interactions, allowing for data-driven decisions and improved service delivery.

How to Use My AskAI

Getting started with My AskAI is a breeze. Here’s how you can implement it:

1. Create Your AI Agent: Sign up for a free account and create your AI agent in just 10 minutes by adding your website and help documents.

2. Customize Your Agent: You can tailor the AI's responses, train it with different content types, and configure its behavior as needed.

3. Integrate with Freshchat: Use a simple line of code to embed the AI agent into your website or connect it with your existing Freshchat account.

4. Monitor Performance: Track performance and insights through the dashboard to continuously optimize the AI agent’s training and responses.

Pricing

My AskAI offers a ### 30-day free trial with full access—no credit card is required. After the trial, businesses can choose subscription plans that best suit their needs, providing an affordable solution for automating customer support without compromising on quality.

Helpful Tips

• Leverage the Lead Capture Feature: Configure your AI agent to capture leads by requiring customers to provide their email before starting a conversation.

• Utilize SiteSync: Enable automatic weekly re-syncs of your website content to keep the AI agent updated with the latest information.

• Enable CSAT Ratings: Collect customer satisfaction scores after interactions to gauge and improve performance effectively.

Frequently Asked Questions

What content types can I add to train my AI agent?

You can upload your website content, help docs, documents, PDFs, and presentations, allowing the AI to provide accurate answers to customer inquiries.

What other integrations do you support?

My AskAI integrates with numerous platforms, including Intercom, Freshdesk, Zendesk, and HubSpot, to extend AI capabilities across your support systems.

Can I capture leads with my AI agent?

Yes, lead capture can be enabled to collect email addresses before customers start chatting with your AI support agent.

How do I create an AI agent using My AskAI?

Simply sign up for a free account and follow the prompts to create your AI agent, adding your relevant content to start receiving answers immediately.

How secure are My AskAI's AI chatbots?

All data is stored securely with bank-grade encryption (AES-256) and is not used for any training purposes outside of servicing requests.