Enterprise AI Agents for Regulated Industries
Build, deploy, and manage AI agents that meet regulatory requirements. Enterprise-grade safety controls for financial services, insurers, healthcare and other regulated industries
What is OpenDialog?
OpenDialog builds enterprise-ready AI agents designed to operate safely across regulated, high-volume insurance workflows. Its purpose-built agents automate insurance journeys such as quotations, policy questions, policy changes, re-engagement and claims, with the goal of increasing conversion and proving ROI in weeks. What sets it apart is the SAFER framework, which is intended to keep every agent secure, transparent and compliant with regulatory expectations while producing consistent, auditable outcomes.
Key features
- Named agents for specific jobs
- Selma handles sales and quote conversions, Jamie resolves policy queries, and Rhea re-engages customers who dropped out of quote journeys.
- SAFER compliance framework
- A compliance-assured framework that aims to ensure agents operate securely, transparently and compliantly against regulatory expectations.
- Journey coverage across insurance
- Agents are built for quotations, policy questions, policy changes, re-engagement and claims.
- Documented impact per agent
- OpenDialog reports a 20% increase in quote conversions with Selma, 70% of policy queries self-served with Jamie, and 20% recovery of lost quote journeys with Rhea.
- Four-phase delivery process
- Discovery, Design, Deployment and Optimisation, with continuous review of live interaction data after launch.
- Custom agent development
- Organisations that need a different kind of agent can describe their requirements and have one built.
- Security accreditations
- OpenDialog holds Cyber Essentials certification and ISO 27001 accreditation.
How to use OpenDialog
- Book a demo or start the conversation through the OpenDialog contact page, selecting whether you want a demo, have an idea for an agent, or want to learn more about the company.
- Take part in the discovery phase: a user-experience-led engagement and a 3-hour discovery workshop covering your insurance journey, customers and commercial goals.
- Provide the inputs OpenDialog needs: current journey data points and relevant access to your knowledge sources.
- Move into design and deployment, where the agent is configured to your journey and trained on your approved knowledge sources, aligned to agreed objectives and regulatory requirements.
- After launch, work through the optimisation phase, using real interaction data to prioritise and implement improvements against agreed conversion and experience goals.
Use cases
- Insurers
- Automating high-volume journeys such as quotes, policy queries and claims while meeting regulatory expectations.
- Brokers and independent agencies
- Streamlining sales and service processes to improve efficiency and profit margins.
- Motor and specialist insurance brands
- Bikesure and Adrian Flux use Selma to answer customer questions instantly and help customers choose cover that fits their needs.
- Outsourced and group insurance operations
- VRG, part of Davies Group, uses OpenDialog agents to speed up its process and increase customer dialogue, leading to savings and more sales opportunities.
- Teams with a non-standard journey
- Organisations needing an agent outside the standard set can have one built to their requirements.
Pricing
The OpenDialog website does not list pricing for its AI agents. Pricing is handled through a demo request or a direct conversation via the contact page, so check the official site for current details.
FAQ
What AI agents does OpenDialog offer?
OpenDialog offers specialised agents built for insurance outcomes, including Selma for sales and quote conversions, Jamie for policy queries and Rhea for re-engagement. It also builds custom agents when an organisation needs a different kind of agent.
Which industries is OpenDialog built for?
OpenDialog targets regulated, high-volume industries, with its agents and SAFER compliance framework designed specifically around insurance journeys. Its stated focus is financial services, insurers, healthcare and other regulated sectors.
What is the SAFER framework in OpenDialog?
SAFER is OpenDialog's compliance-assured framework for its AI agents. It is intended to ensure each agent operates securely, transparently and compliantly, meeting regulatory expectations while delivering consistent, auditable outcomes across live insurance journeys.
How long does it take to get OpenDialog agents live?
OpenDialog states that customers can get results in just weeks, using a process refined across dozens of deployments. The process runs through discovery, design, deployment and optimisation, with the company handling the complexity of configuration and training.
Does OpenDialog build agents for journeys it does not already cover?
Yes. OpenDialog asks organisations to describe the kind of agent they need and offers to build it, in addition to its existing agents for quotations, policy questions, policy changes, re-engagement and claims.
Is OpenDialog secure and certified?
OpenDialog holds Cyber Essentials certification and ISO 27001 accreditation, both displayed on its website. Its SAFER framework adds compliance-focused controls intended to keep agents auditable in regulated environments.
Enterprise AI Agents for Regulated Industries
Build, deploy, and manage AI agents that meet regulatory requirements. Enterprise-grade safety controls for financial services, insurers, healthcare and other regulated industries
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