What is Ping Parrot?
Ping Parrot is an innovative AI-driven chatbot platform designed to automate customer support tasks. It enables businesses to build chatbots that can handle up to 85% of customer inquiries automatically. Leveraging machine learning, these chatbots can be trained using your organization’s knowledge base and integrated onto your website in just minutes, providing instant support 365 days a year.
Features of Ping Parrot
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Automated Responses: Capable of resolving 70% of customer support interactions automatically.
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Customizable Design: Tailor the chatbot's appearance to match your brand's identity, including logos, colors, and messages.
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Multi-Language Support: Speak over 80 languages, allowing seamless communication with international customers.
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Analytics and Insights: Access advanced analytics to monitor performance metrics and customer interactions.
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Human Support Integration: Easily escalate conversations to human agents whenever needed, allowing for a personalized customer experience.
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Unique URL Integration: Effortlessly embed the chatbot on your site or create a direct link.
How to Use Ping Parrot
Setting up your Ping Parrot chatbot is a straightforward process:
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Sign Up: Create an account with Ping Parrot (no credit card required for free plans).
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Training: Input your FAQs or train your chatbot using data from your website.
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Embed: Use the unique URL provided to integrate the chatbot effortlessly into your site.
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Monitor: Track and analyze chatbot performance via the advanced analytics dashboard.
Pricing
Ping Parrot offers a transparent pricing model with different tiers:
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Free Plan: $0 forever – includes one chatbot, 20 message credits per month, and up to 400,000 characters.
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Paid Plans: Affordable pricing options that increase message credits, characters, and provide access to more advanced features.
Helpful Tips
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Regular Training: Continuously update your chatbot's knowledge base to ensure it provides accurate responses over time.
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Testing: Regularly interact with your chatbot to understand its capabilities and tweak it according to customer feedback.
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Utilize Analytics: Use the analytics dashboard to identify customer pain points and enhance the chatbot's performance.
Frequently Asked Questions
Can I train the chatbot without a website?
Yes, you can input your FAQs directly into the chatbot's knowledge base, allowing it to respond accurately to those inquiries.
How do I integrate the chatbot into my site?
You can embed your chatbot by using the unique URL provided upon setup, either as a chat widget or through direct links.
Is a demo available before signing up?
Absolutely! You can test the chatbot on the Ping Parrot website by interacting with the chat icon.
What knowledge sources can be used for training?
You can train the chatbot with data from your website or your own FAQs. The more data you provide, the more adept the chatbot will become.
What if my website's content changes?
Currently, you can manually retrain the chatbot with updated information by selecting the relevant pages in the dashboard.
Can I customize the chatbot?
Yes, Ping Parrot allows you to customize the chatbot to reflect your brand's identity, including look and feel.
Is there support for multiple websites?
Yes, you can embed your chatbot on multiple sites at no additional cost.
Do you save the conversations?
Yes, all interactions are saved for analytics and performance improvements, ensuring data privacy is upheld.
Ready to streamline your customer support? Start using Ping Parrot today and experience the future of AI-driven assistance!