What is Recontact?
Recontact is an innovative platform that leverages generative AI technology to audit call recordings for compliance, agent performance, and customer insights, dramatically reducing costs by up to 60%. It integrates seamlessly with leading call recording software to help organizations refine their customer interaction strategies.
What are the main features of Recontact?
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Automatic Violation Detection: The AI system automatically identifies process violations and critical errors, including abuse detection, ensuring compliance in customer interactions.
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Agent Performance Tracking: By analyzing thousands of calls, Recontact helps organizations gain insights into agent performance and areas for improvement.
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Comprehensive Call Analysis: Every call is thoroughly analyzed, providing actionable suggestions for each agent to enhance their performance and adherence to protocols.
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Efficient Search Capabilities: Users can swiftly search through tens of thousands of recordings in seconds, with precise citations across multiple languages.
How to use Recontact?
Getting started with Recontact is simple:
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Import Calls: Upload all your call recordings from recognized software such as Exxotel, Zoominfo, Dialpad, or Kaleyra.
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Create a Call Script: Develop a structured call script for your agents to determine compliance and adherence to the script.
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AI Audit: Within minutes, the AI audits all imported calls, offering searchable insights surrounding agent behavior, compliance, and customer interactions.
Pricing
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First Call Audit Free: New users can enjoy their first call audit with no strings attached.
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Integration: Recontact is designed to work seamlessly with all call center software.
Helpful Tips
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Optimize Call Scripts: Regularly update your call scripts based on AI insights to maintain high standards of communication.
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Request Feedback: Encourage agents to provide feedback on the AI recommendations to improve the overall quality of calls.
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Utilize All Features: Make the most of Recontact's features by exploring each analytic report to identify growth opportunities.
Frequently Asked Questions
Can I integrate Recontact with my existing call center software?
Yes, Recontact can integrate with various call center software, ensuring a smooth transition and improved functionality.
What types of errors can be detected by Recontact?
Recontact automatically detects a range of errors, including abuse detection and process violations, allowing businesses to maintain compliance in their interactions.
How long does the audit process take for a large volume of calls?
The AI is designed to quickly analyze calls, and most audits are completed within minutes, even for extensive call volumes.
Are there plans for additional features?
Yes! Recontact is developing AI voice agents that will enable customized AI interactions with customers, expanding its capabilities significantly.
For any queries, contact Ankit at [email protected].