SupportChat

What is SupportChat?

SupportChat is an innovative chatbot solution powered by ChatGPT that transforms your website and document data into a powerful conversational agent. By utilizing advanced AI technology, it provides seamless customer support and onboarding experiences tailored to your specific needs.

What is the main feature of SupportChat?

1. Multiple Data Sources and Languages: SupportChat accepts a variety of data formats, including PDF, DOC/DOCX, and TXT files, along with support for 100+ languages, making it accessible for diverse audiences.

2. Continuous Learning: The chatbot continually improves by taking user corrections into account. This ensures that your bot evolves and adapts to provide better responses over time.

3. Customer Engagement Tracking: Users can monitor all conversations with the chatbot and receive notifications for new inquiries, allowing for real-time engagement and support.

4. User-Friendly Training: Training the bot is straightforward. With just a few clicks in the "How It Works" section, you can set up and launch your chatbot with ease.

How to use SupportChat?

To utilize SupportChat, follow these simple steps:

1. Upload Your Knowledge Base: Input your website URL along with any relevant documents that the chatbot should reference. Allow some time for the bot to complete its training.

2. Test Your Bot: Engage in conversations with your bot to understand its capabilities and make necessary adjustments.

3. Embed on Your Website: After testing, follow the provided instructions to integrate the chatbot seamlessly into your website.

Pricing

SupportChat provides various subscription tiers to fit your needs:

• Free ($0 / Month):

  • Up to 500,000 words of training data
  • Up to 1000 user messages per month
  • View all chat history
  • Continuous bot improvement using chat history

• Standard ($40 / Month):

  • Up to 10,000,000 words of training data
  • Up to 7000 user messages per month
  • View all chat history
  • Continuous bot improvement using chat history
  • Branding removal and priority support

• Premium (Custom Pricing):

  • Unlimited training data and user messages
  • Comprehensive chat history insights
  • Continuous bot improvement
  • Branding removal and priority support

Helpful Tips

• Ensure you provide your chatbot with comprehensive and up-to-date training data for optimal responses.
• Regularly review your chat history to identify common customer queries and improve the chatbot’s knowledge base.
• Leverage the chatbot's continuous learning feature to adapt responses based on user interactions.

Frequently Asked Questions

Can I use my own documents for the chatbot?

Yes, you can upload various document types such as PDFs and text files, which the chatbot will use to enhance its responses.

What happens if I exceed the message limit?

If you reach the user message limit on your plan, you’ll need to wait until the following billing cycle or upgrade your subscription for continued access.

Is customer support available?

Yes, both the Standard and Premium plans include priority customer support to assist with any questions or issues you may encounter.

Is my data secure with SupportChat?

Absolutely. SupportChat values user privacy and ensures your data is secure and not shared without consent.

What if I want to cancel my subscription?

You can cancel your paid subscription at any time; there are no long-term commitments necessary.