Toma

What is Toma?

Toma is a cutting-edge AI platform tailored specifically for auto dealerships, designed to enhance the efficiency of phone operations. This AI system handles phone calls, books service appointments, and ultimately increases revenue without the need for manual intervention. With Toma, dealerships can streamline their customer interactions and focus more on providing excellent service.

What are the main features of Toma?

1. Automated Call Handling: Toma seamlessly takes phone calls, ensuring that no potential service appointment goes unbooked.

2. Increased Appointment Bookings: The platform is engineered to double service appointment bookings, maximizing dealership revenue.

3. Real-Time Data Insights: Toma provides actionable analytics derived from call data, helping dealerships refine their customer interactions.

4. Customizable AI Agents: Businesses can personalize the voice, tone, and responses of their AI agents to maintain brand consistency.

5. Easy Integration: Toma is compatible with leading dealership management systems (DMS) and can be set up in less than a day.

How to use Toma?

Using Toma is straightforward. Dealerships can integrate the AI into their existing systems and let it handle incoming calls with minimal setup. Teams can monitor call activity in real-time, review insights regarding call types, customer satisfaction, and implement actionable improvement strategies. This results in less time spent on phone calls by staff and a greater focus on in-person customer service.

What is the price of Toma?

Pricing information for Toma is typically customized based on the dealership's size, needs, and volume of calls. Interested businesses are encouraged to schedule a demo to discuss specific pricing options and how Toma can add value to their operations.

Helpful Tips for Maximizing Toma's Efficiency

• Customize Your AI: Tailor Toma’s responses and tone to fit your dealership’s culture for better customer rapport.

• Monitor Insights Regularly: Utilize the insights provided by Toma to evaluate customer preferences and service trends.

• Train Staff on AI Integration: Ensure your team understands how Toma operates and how to leverage AI insights in their customer interactions.

• Be Open to Feedback: Encourage staff and customers to share their experiences with Toma to continuously improve its effectiveness.

Frequently Asked Questions

Can Toma handle complex inquiries?

Yes, Toma is capable of handling a range of service inquiries and can escalate complex issues to a human assistant if needed.

How reliable is Toma in booking appointments?

Toma boasts a high success rate in booking appointments, aiming to reduce the number of missed opportunities significantly.

Will Toma replace my staff?

Toma is designed to complement your existing team by automating routine tasks, allowing your staff to focus on more complex customer service interactions.

How long does it take to implement Toma?

The setup process is quick and generally takes less than a day, depending on the existing systems used by the dealership.

What kind of businesses can benefit from Toma?

Toma is particularly beneficial for auto dealerships but can be adapted for any business that relies on phone communication to engage with customers.