Record

What is Record?

Record is an AI-powered observability platform designed to enhance communication regarding user issues by capturing and analyzing user sessions, network requests, and frontend errors. It allows users to visually document their problems, which streamlines the process of issue resolution and enables teams to gain clarity on technical issues, ultimately saving time spent on troubleshooting.

What are the main features of Record?

1. Automatic User Session Capture: Record allows for the automatic capturing of user sessions, enabling users to communicate their issues with all necessary context.

2. AI-Powered Analysis and Suggestions: The platform provides intelligent recommendations based on captured data, helping teams proactively address potential problems.

3. Integration with Support Systems: Easily integrate Record with popular support systems such as Zendesk, Intercom, Jira, and Slack to enhance your troubleshooting workflow.

4. Monitoring and Reporting: Activate continuous monitoring and receive automated email reports to stay updated on any anomalies that may arise in the system.

5. Collaboration Tools: Facilitate user-developer collaboration by sharing relevant session recordings and error logs directly within your existing ticketing systems.

How to use Record?

To make the most of Record, simply integrate it into your existing support stack. Allow users to start recording their issues through a shareable link, which automatically collects all relevant data. Teams can quickly analyze this information to identify patterns, reproduce bugs, and collaborate effectively with developers. Continuous monitoring and AI-powered insights help teams keep track of any new entries that may evolve into major issues.

Pricing of Record

Record offers various pricing tiers suitable for different types of teams and usage levels. You can start by utilizing a free trial to explore the core functionalities. For teams needing advanced monitoring or additional integrations, affordable subscription options are available, enabling greater flexibility and support.

Helpful Tips for Using Record

• Regularly review user session recordings to identify frequent issues and improve software quality.
• Utilize the AI suggestions feature to quickly find resolutions for common problems.
• Employ automated reporting to keep your team informed about any emerging issues without constant manual checking.
• Make full use of integrations with helpdesk tools to streamline your support workflow.

Frequently Asked Questions (FAQs)

Can Record capture user errors in real-time?

Yes, Record can automatically capture user errors and network requests in real-time, allowing for quick issue identification.

Is my data secure with Record?

Absolutely! Record values user privacy and security, ensuring that all captured data is treated with the utmost confidentiality.

How can Record enhance my customer support experience?

By providing a clear visual documentation of user issues, Record helps support teams diagnose problems faster, improving overall customer satisfaction.

What integrations does Record offer?

Record integrates seamlessly with popular support platforms like Zendesk, Intercom, and Jira, enhancing your existing support workflows.

Is there a customer support option available if I need help with Record?

Yes, Record offers dedicated support options to assist users in maximizing the platform's features and addressing any queries they may have.