Discovery AI

What is Discovery AI?

Discovery AI is an AI-powered customer discovery tool designed for all teams, particularly product teams. It streamlines the process of turning customer interviews into actionable insights quickly, allowing you to store all your research in a centralized hub for easier access and collaboration.

What are the main features of Discovery AI?

1. Capture & Centralize Customer Insights: Effortlessly upload call recordings, fine-tune transcriptions, and tag insights for seamless sharing with your team.

2. Faster & Flexible Analysis: Bulk upload existing and new audio/video files, transcribe them, and gain valuable insights swiftly with high accuracy.

3. Opportunity-Driven Insights: Utilize the opportunity score feature to categorize insights and provide product teams with a roadmap based on impactful opportunities.

4. Democratize Customer Insights: Break down silos within your organization ensuring all teams are aligned and insights are actionable.

How to use Discovery AI?

Using Discovery AI is simple. Sign up for a 30-day free trial and begin uploading customer interview recordings. The platform will transcribe them automatically, allowing you to share highlights and insights with various teams right from a centralized dashboard.

Pricing

• Annual Plan: Get 3 months free! Ideal for independent professionals and founders.

  • Monthly: $19/seat (billed yearly)
  • Includes: 5 transcription hours/month, 5 GB data storage, high-fidelity transcription and summarization, highlights and transcript tagging, speaker recognition.

• Team Plan: Best for teams looking to centralize customer insights.

  • Monthly: $30/seat (billed yearly)
  • Includes: 30 transcription hours/month, 20 GB data storage, unlimited collaborators, high-fidelity transcription and summarization, highlights and transcript tagging, speaker recognition.

• Enterprise Plan: For larger organizations requiring customized solutions, contact us for pricing.

Helpful Tips

• Maximize your use of Discovery AI by taking full advantage of the 30-day free trial to input various types of customer interactions.
• Regularly categorize insights using opportunity scores to ensure your product roadmap remains customer-centric.
• Encourage team collaboration by sharing insights across departments to enhance overall product development and alignment.

Frequently Asked Questions

Who uses Discovery AI?

Discovery AI is utilized by product managers, marketers, startup founders, team leads, and user research teams to improve product strategies by centering them around customer insights.

Can I automate summaries of my customer interviews?

Yes, Discovery AI provides automated summaries of customer interviews, making it easier to retrieve and share key insights with your team.

What happens if I need more transcription hours?

If your needs exceed the limits set by your chosen plan, you can always contact us to discuss custom solutions or upgrade plans to accommodate your requirements.