#1 Business Messaging Platform For Startups & SMBs

What is Crisp?

Crisp is the leading business messaging platform designed specifically for startups and small to medium-sized businesses (SMBs). It enables companies to craft meaningful interactions with their customers through various features like live chat, CRM, chatbots, and integrated communication channels. With Crisp, businesses can centralize their customer engagement efforts, automate conversations, and improve customer support effortlessly.

Main Features of Crisp

1. Shared Inbox: Centralizes all conversations from multiple channels including live chat, emails, Messenger, Instagram DMs, WhatsApp, and phone calls, allowing teams to collaborate efficiently.

2. Chatbot Builder: Create automated chatbots using a visual editor, enabling personalized conversations 24/7 without needing coding skills.

3. CRM: Gathers and organizes customer data, viewing complete contact histories and engagement timelines for deeper insights.

4. Co-Browsing: Provides real-time assistance by allowing agents to navigate a customer's screen without additional plugins.

5. Knowledge Base: A repository for instant answers to customer queries, reducing repetitive responses and enhancing customer autonomy.

6. Campaigns: Target customer engagements effectively through personalized emails and in-app messaging.

How to Use Crisp

Getting started with Crisp is simple. You can initiate a free 14-day trial, allowing you to explore all of its powerful features without any commitment. After signing up, you can set up your shared inbox, build your chatbot, and integrate the live chat widget into your website to engage customers in real-time.

Price

Crisp offers a free tier and various pricing plans designed to accommodate businesses of all sizes. Their plans include a 14-day trial, after which you can choose the subscription that fits your budget and feature requirements.

Helpful Tips

• Optimize Your Chat Widget: Position the chat widget prominently on your website to maximize visibility and engagement with customers.

• Utilize the Knowledge Base: Invest time in creating comprehensive FAQs and resources that can empower customers to find answers independently.

• Leverage Automation: Make use of Crisp's chatbot features to handle frequently asked questions and basic support inquiries, freeing your team for more complex requests.

• Monitor Performance: Keep track of customer interactions and feedback to refine your engagement strategies and improve service delivery.

Frequently Asked Questions

Can I integrate Crisp with other tools?

Yes, Crisp supports various integrations that enhance its functionality, making it easier to connect with other tools you use in your business.

Is using Crisp secure?

Crisp prioritizes security, ensuring that customer data is protected and that information is transmitted reliably across its platform.

What kind of support is available?

Crisp offers a help center with detailed guides and videos, as well as a support team ready to assist with any questions or technical issues.

How does the trial work?

The trial allows you to use all features of Crisp for free during the 14-day period. You can decide to subscribe at any time or cancel if it doesn't meet your needs.

Can I customize my chatbot responses?

Absolutely! Crisp's no-code chatbot builder allows you to create customized workflows and responses based on your audience's specific needs.