Hamming AI
Automated AI voice agent testing, call analytics, and governance for AI voice agents.
What is Hamming?
Hamming is an innovative platform designed for at-scale testing and production monitoring of AI voice agents. It allows users to simulate thousands of calls before launching AI agents, audit live conversations, and detect regressions instantly via always-on heartbeat checks. This comprehensive system is ideal for organizations looking to enhance the performance and reliability of their AI-driven voice solutions.
Main Features of Hamming
- Automated Test Suites
- Hamming auto-generates diverse caller personas, covering edge cases to ensure comprehensive testing of AI voice agents.
- Real-Time Call Analytics
- Users get access to analytics that provide insights into call performance and agent behavior.
- Seamless Integration
- Easy integration capabilities allow users to connect via their SIP number or integrate with platforms like LiveKit or Pipecat without the need for SIP.
- One-Click Testing
- Convert live conversations into replayable test cases in a single click, complete with caller audio and expected intents.
- Edge-case Testing
- Simulates users with diverse accents and speaking styles to challenge agents effectively while identifying failure points early.
How to Use Hamming
Getting started with Hamming is straightforward. Simply dial a SIP number or connect through supported platforms to load-test your AI voice agent. You'll be ready to run your first test call in about 15 minutes. Organizations can take advantage of automated testing and real-time analytics to monitor and optimize their voice agents consistently.
Pricing
Hamming offers various flexible pricing options based on the scale and nature of usage required by enterprises. The platform is designed to accommodate both small-scale testing and large enterprise solutions, ensuring that customers receive value regardless of their operational size.
Helpful Tips
- Leverage Heartbeat Testing
- Regular heartbeat tests can help identify issues before they reach users, minimizing costly downtime.
- Utilize Detailed Reporting
- Share rich PDF reports to align testing results with stakeholder expectations and improve quality assurance sign-offs.
- Continuous Improvement
- Use benchmarking and continuous feedback loops to analyze performance and refine your AI agents consistently.
Frequently Asked Questions
How long does it take to integrate Hamming?
Integration can be completed in minutes—simply dial a SIP number or connect to LiveKit or Pipecat for direct WebRTC.
Which security & compliance standards do you meet?
Hamming is HIPAA compliant and is currently working toward SOC-2 compliance to ensure data security and privacy standards.
What scale of load testing can you generate?
Hamming can handle over 1,000 calls per minute, whether for inbound, outbound, or direct WebRTC testing.
What metrics are used to measure voice and conversational quality?
Standard conversational metrics like turn-taking latency, interruptions, and time to first word are monitored, but you can also define custom metrics for your unique testing needs.
What does a 'heartbeat test' actually do?
A heartbeat test replays a golden set of calls every few minutes, sending alerts via email and Slack if any issues are detected.
By utilizing Hamming, businesses can ensure their AI voice agents are reliable, efficient, and prepared for real-world engagements. This innovative approach provides the tools necessary for optimizing voice interactions at scale.
Hamming AI
Automated AI voice agent testing, call analytics, and governance for AI voice agents.
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