What is AutoChat?
AutoChat is a WhatsApp automation platform built for Indian businesses, running on the official WhatsApp Business Platform. It replies to enquiries in seconds, captures the lead, assigns it to an agent and keeps the whole conversation in one team inbox. It is made in Kerala for SMEs, D2C brands, education teams, agencies and service businesses, with pricing in INR and flows that can be written in English, Hindi or Malayalam.
Key features
- Team inbox
- Assign chats, leave internal notes and see the full history for every customer.
- No-code chatbot flows
- Greetings, buttons, lists and questions collect details before a person steps in.
- Broadcasts and templates
- Send Meta-approved template campaigns to opted-in contacts and route replies to the team.
- Bot-to-human handoff
- Agents take over a conversation at any time, with nothing lost.
- API and webhooks
- Push leads and events to a CRM, sheets or internal tools.
- Store and payment links
- Share order updates and payment links by connecting a store or payment provider.
- Mobile apps
- Reply from AutoChat on iOS and Android.
How to use AutoChat
- Connect your number by linking a WhatsApp Business number through Meta's official signup. Coexistence lets you keep using the WhatsApp Business app on the same number where Meta supports it.
- Build your first flow with the no-code builder, setting the greeting, quick-reply buttons and questions.
- Invite agents and set assignment rules.
- Go live and let agents take over from the bot at any point.
Use cases
- Education and coaching
- Capture course enquiries, qualify students or parents and send batch reminders with approved templates.
- Real estate
- Collect budget and location, assign the right advisor and schedule site-visit follow-ups.
- D2C brands
- Answer product questions and share order updates, with payment links through your gateway.
- Clinics and local services
- Confirm bookings, send reminders and route urgent questions to a person.
- Teams handling leads from ads, QR codes and word of mouth
- Keep enquiries in one inbox so follow-up does not depend on one person's phone.
Pricing
The AutoChat website does not list plan prices on this page; pricing is in INR and is set out on the official pricing page. Meta charges separately for certain WhatsApp template messages under its own pricing, and those fees are separate from your AutoChat plan.
FAQ
Which channels does AutoChat support?
WhatsApp only. AutoChat is built on the official WhatsApp Business Platform and does not run Instagram, Messenger or website chat conversations. Instagram, Facebook or website ads can send people to your WhatsApp chat, but every conversation happens on WhatsApp.
Do I pay Meta separately from my AutoChat plan?
Yes. Meta charges for certain WhatsApp template messages under its own pricing, and those fees are separate from your AutoChat plan.
Can I keep using the WhatsApp Business app on the same number as AutoChat?
With coexistence, Meta lets many numbers use the WhatsApp Business app and the platform together. AutoChat checks eligibility for your number during setup.
Can AutoChat flows be written in Hindi or Malayalam?
Yes. You write the flow messages yourself, so they can be in any language your customers use, and many teams run English plus one regional language.
Does AutoChat have mobile apps?
Yes. Agents can reply from AutoChat on iOS and Android.
How does AutoChat hand a chat over from the bot to a person?
Agents can take over a conversation at any time, with nothing lost, and assignment rules decide which agent owns each enquiry.
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