CX Assist

What is CX Assist?

CX Assist is an AI-driven platform designed to automate and enhance your email management. With its personalized, AI-powered email responses, it enables businesses to boost efficiency, nurture client relationships, and transform customer support experiences. By utilizing advanced technology, CX Assist allows for accurate and timely email replies based on your company's unique content.

Features of CX Assist

1. Train on Your Data: Easily upload your existing knowledge base in formats like PDF, CSV, and TXT to begin training the AI.

2. Custom Personas: Choose from three distinct personas - Sales, Support, and Generalist - to tailor responses according to your customers' needs.

3. Inbox Autopilot: Enable or disable the autopilot option to let the AI read and respond to your emails automatically.

4. Custom Check Intervals: Control how often CX Assist checks for unread messages to maintain responsiveness while allowing time for manual reviews.

5. Ignore Lists: Set domains to ignore and label specific emails for ultimate flexibility in email management.

6. Auto-assign to Human: Emails can be flagged and assigned to a human for manual review if necessary, ensuring no important context is lost.

How to Use CX Assist

Using CX Assist is a straightforward process segmented into three easy steps:

1. Upload Your Knowledge Base: Start by uploading your relevant company documentation.

2. Set Your Rules: Tailor your email workflow with personalized rules based on urgency, personality, and keywords.

3. Sit Back and Relax: Once the setup is complete, CX Assist will handle your inbound emails with accuracy, freeing up valuable time for your team.

Pricing

CX Assist offers flexible pricing plans to cater to various business sizes and needs:

• Free Plan: $0/month for up to 50 emails with basic features.

• Pro Plan: $34/month for up to 5,000 emails, suitable for small businesses.

• Scale Plan: $150/month for 50,000 emails, ideal for larger organizations needing high-volume email support.

Helpful Tips

• Utilize Multiple Personas: Use different personas for various types of customer interactions to ensure tailored communication.

• Regularly Update Knowledge Base: Keep your uploaded data current to enhance the AI's response accuracy.

• Adjust Check Intervals: Set your email checking frequency based on your team’s workload and responsiveness needs.

Frequently Asked Questions

What is CX Assist and what does it do?

CX Assist is an AI email assistant that helps manage inbound emails by providing timely and accurate responses based on trained content.

How does CX Assist use AI to respond to emails?

It utilizes advanced AI technology to read and reply to emails based on the information provided by the user during the training process.

What are the pre-set personas and how do they work?

The platform offers three personas - Generalist, Support, and Sales, designed to cater to diverse customer interaction needs.

Do I need a credit card for the free plan?

Yes, a credit card is required to help reduce spam and fraud.

Can I integrate CX Assist with other tools?

Currently, CX Assist is designed for use with Gmail accounts only, encompassing both personal and business accounts.

What if I want to reply personally instead of using CX Assist?

You can adjust the system to run at longer intervals, allowing time for personal responses.

How is CX Assist different from other email automation tools?

CX Assist eliminates the need for manual drafting and proofreading by leveraging your unique training data for more genuine interactions.

Start revolutionizing your inbox with CX Assist today!