What is Lexidesk?
Lexidesk is an AI receptionist and legal intake system built for consumer-facing law firms. It answers phone calls and website chat around the clock, runs an intake conversation, qualifies and scores each lead, then books a consultation or warm-transfers the caller to the firm's team. It is designed to replace missed calls, voicemail and thin message-taking with detailed, scored intake records that flow into the firm's CRM.
Key features
- Intelligent lead qualification
- The AI runs the firm's intake script and qualifies every inquiry using attorney-level questioning, filtering out unsuitable cases and prioritising high-value opportunities.
- Lead scoring
- Each lead is scored from 1 to 10 on fit and urgency, with the reasoning recorded so a team can call the strongest cases back first.
- Smart appointment scheduling
- Qualified, paid consultations are booked directly into calendars, respecting practice area expertise and attorney availability, with the scheduling link sent by text and email.
- Multi-channel intake
- Clients are engaged through an AI phone line, voice and text web chat, and email, combined into a single intake experience.
- Lead Lock™ follow-up
- Automated nurture sequences keep opportunities engaged with multi-channel outreach by text and email until the caller books or opts out; follow-up is included in every plan.
- Smart escalation and warm transfer
- The AI summarises the caller's needs and routes the call to the right team member with full context, and during set hours can warm-transfer a qualified caller after reading out their name and matter.
- Global language support
- The AI communicates naturally in more than 60 languages, which lets firms serve a diverse client base.
- Real-time analytics and integrations
- Reporting covers lead sources, case summaries and practice areas, and conversations sync natively with Clio Grow, Clio Manage, HubSpot, Lawmatics and HighLevel, or through Zapier, Make, n8n or a custom webhook.
How to use Lexidesk
- Call the live demo line at +1 313 474 7939 as a potential client to hear how the AI receptionist qualifies a case; after the call you receive an SMS with a case summary and a link to schedule a discovery call.
- Complete the onboarding form, setting the qualification rules, intake script and disclosure settings for your firm.
- Let the Lexidesk team build and configure the agent for you.
- Test the agent on real calls before it goes live.
- Launch the agent as full reception, after-hours and overflow cover, or first response before a human picks up; for the first two weeks Lexidesk makes unlimited tweaks and reviews calls with you.
Use cases
- Criminal defense and employment firms
- that receive urgent calls outside business hours and need every caller answered immediately with the matter assessed and routed with full context.
- Personal injury, family law and immigration firms
- where callers rarely leave a voicemail and usually contact the next firm on their list, and where the first responder often wins the case.
- Probate and estate planning practices
- that need sensitive, compassionate first contact and want wealth and family details captured before the first meeting.
- Real estate and conveyancing firms
- handling urgent buyer inquiries that need instant qualification without endless screening calls.
- Firms with an existing intake team
- that want the AI to handle first response, nights and overflow so staff spend their time on cases that are already qualified.
Pricing
Lexidesk is priced as a flat monthly fee that scales with call and chat volume, and it excludes spam and duplicate contacts so firms are not charged for junk traffic. The website does not list an exact figure, because it depends on how many calls and chats a firm handles; firms can request a number by telling Lexidesk roughly how many calls they receive. Automated follow-up is included in every plan.
FAQ
Is Lexidesk free to use?
No. Lexidesk is a paid service charged as a flat monthly fee that scales with call and chat volume. The official website does not publish exact prices, so the figure depends on how many calls and chats a firm handles.
Which law firm software does Lexidesk integrate with?
Lexidesk connects natively to Clio Grow, Clio Manage, HubSpot, Lawmatics and HighLevel, and to almost anything else through Zapier, Make, n8n or a custom webhook. Each contact arrives with the call summary, qualification status, lead score and a link to the recording and transcript.
What languages does Lexidesk support?
Lexidesk communicates in more than 60 languages, which allows a firm to take intake calls from callers who do not speak English. This is aimed at firms serving diverse client bases.
Does Lexidesk tell callers that they are speaking to an AI?
Yes. The AI discloses that it is an AI assistant, and the firm decides whether that happens up front or only when a caller asks, so the setup can fit state bar rules. A caller who would rather speak to a person is handed to the firm's team.
How long does it take to get Lexidesk live?
Most firms are live within 3 to 5 business days. The firm fills in an onboarding form, the Lexidesk team builds and configures the agent, and the firm tests it with real calls before launch, followed by two weeks of unlimited tweaks.
Does Lexidesk give legal advice?
No. Lexidesk handles intake and reception only. It does not give legal advice or make a judgment about the merits of a case; its job is to capture the matter accurately and get the right callers in front of the firm's attorneys faster.
Lexidesk
Stop losing clients to slow responses and missed calls. Lexidesk runs intake 24/7 across phone and web, qualifying and converting more leads with instant CRM-ready summaries.
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